How do I join a programme with a code? – Help

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This guide shows you how to join a programme with a code. At an event, the organisation may put a code on the screen. You do not need an account, or a password. If you cannot scan the QR code, open the join page and type the code. The code has eight letters and numbers, shown in two groups of four. You can type it in capitals or lower case. The hyphen is optional. Once you have typed all eight characters, the page names the programme. Check the programme and the organisation at the top. Then read the box that starts, You’re joining. It tells you what the organisation will see. Enter your first name and your email address. Your last name and mobile number are optional. Select Email me a link. The page then says, Check your email. If nothing arrives, check your spam or junk folder, then select Send it again. Open the email, and select Join and start. Nothing happens to your account until you open the link. When you open it, select Sign in to Verve Lead. We sign you in and take you straight to the assessment. The link lasts seven days, so you can open it later. If the page says a programme has finished, ask the person running the session for a new code. The iPhone and iPad app is in testing. It has no place to enter a code, so join in your phone’s web browser instead.

Narration is AI-generated. Every screen is from our demo environment – an invented organisation and people.

Some organisations run a programme – for example, around a retreat or a season of training. The programme asks a group to take the Health of a Christian Leader Assessment twice – at the start, and again later. That way, the organisation can see how the group as a whole has travelled.

At an event, the organisation may put a code on the screen so you can join yourself. You do not need an account or a password.

How do I join?

Scan the QR code with your phone’s camera and open the link. If you cannot scan it, go to app.vervelead.com/join and type the code.
Check the programme and organisation named at the top. If they are not what you expected, check the code before you go any further.
Read the box headed “You’re joining…”. It tells you what the organisation will see.
Enter your first name and your email address. Your last name and mobile number are optional.
Select Email me a link.
Open the email and select Join and start.

The join page for the programme Youth Ministry Renewal, run by Grace Community Church, showing the code H7PQ-3MRT and a box explaining what the organisation's administrators will and will not see. — Check the programme name before you go on.

The join form, with boxes for first name, last name, email and an optional mobile number, above an Email me a link button. — Your details, then Email me a link.

An example email to Ruth, with the subject 'Grace Community Church: join Youth Ministry Renewal'. It has a Join and start button, says the link works for 7 days, and explains that administrators see only group averages. — The email Ruth receives – an example.

Nothing happens to your account until you open the link. When you do, we sign you in and take you straight to the assessment. If you are new to Verve Lead, this also creates your account.

How do I type the code?

The code has 8 letters and numbers, shown in 2 groups of 4 – like ABCD-EFGH. You can type it in capitals or lower case, with or without the hyphen.

If you cannot tell whether a character is the letter O or a zero, either works. The same goes for the letters I and L and the number 1.

The join page asking 'Enter your code', explaining it is the 8-character code on the screen, with an empty code box. — Type the code from the screen.

Once you have typed all 8 characters, the page names the programme. If it says “We don’t recognise that code”, check it against the screen.

What if the email does not come?

After you select Email me a link, you see a Check your email screen.

The Check your email screen, saying a link to join Youth Ministry Renewal was sent, with advice to scan the code again if nothing arrives and a Send it again button. — The screen you see after asking for a link.

Check your spam or junk folder.
On the Check your email screen, select Send it again. If we sent one only a moment ago, we wait a little before sending another.
Scan the code again, rather than using the usual sign-in page.

The link in the email lasts 7 days, so you can open it later – on the way home, or the next week. If you have already joined, we do not send another link. Sign in as usual instead.

The page always says “Check your email”, even when we could not send one. If nothing arrives, the code may have been turned off or reached its limit of people. Ask the person running the session.

What am I joining?

You join the organisation as a member, and you join the group the programme is for. Whether you also join the programme itself depends on where it is up to when you open the link.

When you open the link	What you join
Before the first round opens	The organisation and the group. When the first round opens, you join the programme too, and the organisation emails you an invitation to take the assessment. An assessment you complete before then does not count for the programme, so wait for that email.
While the first round is open	The organisation, the group and the programme.
After the first round has closed	The organisation and the group, but not the programme’s before-and-after measurement.
After the programme has finished	Nothing. The page tells you the programme has finished.

If the code is turned off or expires before you open the link, you do not join. The page tells you why.

The join page with a red banner reading 'That programme has finished. Ask whoever is running the session for a new one.' above an empty code box. — What you see if a programme has finished.

When the follow-up round opens, the organisation emails everyone in the programme to take the assessment once more. The before-and-after comparison only includes people who answered both times.

What if I already have an account?

Use the email address you already sign in with. We add the organisation to your account, alongside any others you belong to. If you already belong to this one, your role stays the same.

If you belong to more than one organisation, see how to switch between them.

Can I join in the iPhone or iPad app?

No. The Verve Lead app for iPhone and iPad is in testing, and it has no place to enter a code. Join in your phone’s web browser instead – scanning the QR code opens the join page there.

Once you have joined, you can sign in to the app with the same email address.

Can I leave a programme?

Yes. Ask one of the organisation’s administrators. They can take you off the programme until it finishes. You keep your account, your place in the group and every assessment you have completed.

Who else can see this?

The organisation’s administrators see your name and email, and that you are part of the programme. They also see when you last signed in and the date you last checked in. They do not see your scores. Combined assessment results appear only once at least 3 people have completed the assessment. Check-in figures, such as the average level, have no minimum. The programme’s before-and-after figures appear only once both rounds have closed, and only if at least 3 people answered both times. While a round is open, administrators see how many people have answered.
The group’s leader, if it has one, sees combined figures for the group, also only for 3 or more people.
People trusted with care – confidants and anyone the organisation has given duty of care – see a watchlist. It can show your name with a low latest check-in, a long gap since your last check-in, or a low area in your latest result. It does not show your answers or notes. Verve Lead’s own platform administrators can see this watchlist too.
A mentor is only ever proposed. Mentoring starts once you agree. From then, your mentor sees your check-ins, including any notes, and your results – including those from before they became your mentor. A mentor of mentors who supervises your mentor can see them too.

Every screenshot here is from our demo environment – an invented organisation, invented people.