Who can see what?

Verve Lead holds personal things: how you are travelling, your honest answers about your own health, and sometimes what others say about you. Before you share any of it, you deserve to know who will see it.

This guide sets out what the app does today, on the web and in the iPhone and iPad app, which is in testing.

The short version

• You can see all your own check-ins, answers and results.
• A mentor sees none of your check-ins or results until you accept them. From then on, they see your check-ins, including your notes, and your assessment results – old and new.
• Your mentor’s supervisor – a mentor of mentors – sees the same as your mentor.
• Your organisation’s administrators see who belongs to the organisation and combined figures. They do not see your notes, your answers or your individual results – unless one of them is also your mentor and you accepted them.
• People trusted with care see a short watchlist of signals, never your notes or your answers.

Who sees each part of your record?

In this table, “their supervisor” means a mentor of mentors – someone who supervises your mentor.

What	Who can see it
Your check-ins, including notes	You, your mentor and their supervisor.
A check-in at 1 or 2	Your mentor gets an email with your level and your note – at most once in 24 hours.
Your HCLA scores	You, your mentor and their supervisor.
Your own answer to each HCLA statement	You, your mentor and their supervisor.
HCLA answers from people you asked for feedback	You, with each person labelled by their relationship to you. Your mentor and their supervisor see the combined scores, not each person’s answers.
Your Christian Leader Mentor Assessment (CLMA)	You, your mentor and their supervisor, including the scores from each group of people you asked. Your mentor can download the report.
Your mentor’s notes about you	Only the mentor who wrote them. You cannot see them.
A mentor brief	Your mentor and their supervisor can print a summary of your recent check-ins, with notes, and your HCLA scores.
The watchlist	See “What is the watchlist?” below.
Your name, email, role, mentor and last sign-in	Your organisation’s administrators.
Combined HCLA results	Administrators, and group leaders for their own group – only once at least 3 people have completed the assessment.
Programme results	Administrators – combined before-and-after figures, only once both rounds are closed and at least 3 people completed both.
A report you share	Whoever you send it to, who can keep it and pass it on. The HCLA report shows your scores and reflection questions, not your answer to each statement.

When does a mentor start seeing things?

Nobody becomes your mentor without your agreement. Your organisation, or a mentor who invites you, can propose one. You then get an email, and the request waits for you in the app.

• If you select Accept, your mentor can see your check-ins and results straight away. That includes everything from before they became your mentor.
• If you select Decline, nothing is shared.

If a mentor of mentors supervises your mentor, they can see the same as your mentor.

Your mentor sees every check-in you make on the web or in the iPhone and iPad app. There is no private setting. If something is just for you, leave the note empty.

How do I end a mentoring relationship?

Either of you can end it at any time – see how to end it.

Your organisation’s administrators can also remove your mentor.

What changes when it ends?

• Straight away, your mentor and their supervisor can no longer open your check-ins, your results or the notes they wrote about you.
• Your mentor stops getting emails about low check-ins.
• Your own check-ins and results stay with you.
• We keep your mentor’s notes, but they cannot open them unless the relationship starts again.
• Your organisation’s audit log records that the relationship ended. It also records when you accept or decline a mentor.

If you end the relationship and someone proposes the same mentor again, we ask you again. If your organisation removed the mentor and later assigns them again, the relationship resumes without a new request, because you had already agreed.

What is the watchlist?

The watchlist helps people trusted with care to notice who may be struggling. It includes only members and intern mentors.

For each person it flags, it can show:

• their name and email address
• their latest check-in level, and when it was
• that they have not checked in for 30 days, if they have checked in before
• an area of their latest HCLA result that may need care, with its score.

It never shows notes or answers.

These people can see it:

• a mentor – for their own mentees
• a mentor of mentors – for their own mentees, and the mentees of the mentors they supervise
• confidants, and anyone your organisation has given duty of care – for everyone in the organisation
• Verve Lead’s platform administrators.

Your organisation’s administrators do not see the watchlist. They can give duty of care only to a mentor, master mentor or mentor of mentors. The audit log records every change.

What else does my organisation see?

Besides what the table shows, your organisation’s administrators can see:

• the date of your last check-in – but not its level or note
• the audit log, including when you accept, decline or end a mentoring relationship
• on the dashboard, an average check-in level across the organisation for the last 30 days, and how those check-ins spread across the scale
• who is taking part in a programme, and how many have responded.

The dashboard’s check-in figures have no minimum number of people. In a very small organisation, they may reflect only a few people.

What happens to feedback from other people?

People you ask for feedback do not need an account. Before they start, the page tells them who will see their answers.

• HCLA: you see how each person answered each statement, labelled by their relationship to you, such as Spouse or Peer.
• CLMA: you see each person’s answers averaged with others in the same group – supervisors, peers or mentees. If someone is the only one in their group, you see their answers as they are. Your mentor and their supervisor see the same figures.

Some people gave feedback when raters were told their answers would be anonymous. Those answers still count towards your scores. They are never shown one person at a time. A CLMA group of fewer than 3 that includes them is not shown at all. We treat answers given in an older test version of the iPhone and iPad app the same way.

What about Verve Lead’s own team?

Verve Lead’s platform administrators can see:

• every organisation’s member list, with names, email addresses, roles and last sign-in
• the same combined figures an organisation’s administrators see
• the watchlist
• records from Verve Lead’s earlier system, from before this app – including each assessment answer, the names of people who gave feedback, and check-in levels.

Apart from those earlier records, the app gives them no screen for opening your results, your answers or anyone’s notes. As with any online service, the people who run the system can reach the stored data and its backups.

If something here is unclear, or you think the app shows more than it should, please contact us.